We reply within 2 business days.
Have a question, bug report, or feature request? Email support@pawlog.help4uu.com. Please include your iOS version and, if it's a bug, a short description of what you were doing when it happened.
Yes. Pawlog has no ads and no in-app purchases at this time.
No. Pawlog does not require sign-in. Your data lives on your device.
On your iPhone or iPad, in Pawlog's local database. Photos are only sent to our server when you use an AI feature that needs them (e.g. body condition scoring). See the Privacy Policy for details.
Yes. Pawlog supports both dogs and cats from the start.
Yes. You can add as many pets as you like and switch between them from the Home tab.
Body Condition Score — a 9-point scale used by veterinarians to assess whether a pet is underweight, ideal, or overweight. Pawlog automatically scores your pet's full-body photos on this scale so you can track it over time. It's an aid, not a diagnosis.
No. Pawlog's AI features surface trends and observations from your data, but they are not a substitute for a veterinarian. If you're worried about your pet's health, please see a vet.
You can delete individual check-ins or pets inside the app. Uninstalling Pawlog deletes all of its data from your device. There is no cloud copy to remove.
English and Simplified Chinese. Pawlog follows your iOS language setting.
我们会在 2 个工作日内回复。
有问题、Bug 反馈或功能建议？请邮件联系 support@pawlog.help4uu.com。如是 Bug，麻烦附上 iOS 版本以及触发问题时正在做什么的简短说明。
是的。Pawlog 目前无广告、无内购。
不需要。Pawlog 不要求登录，你的数据保存在你的设备上。
存在你的 iPhone 或 iPad 上的 Pawlog 本地数据库里。只有在你使用需要照片的 AI 功能时（例如体型评分），照片才会被发送到我们的服务器。详情见隐私政策。
支持。Pawlog 从第一天起就同时支持狗狗和猫咪。
可以。你可以添加任意数量的宠物，在主页面自由切换。
Body Condition Score（体型评分）—— 兽医用来评估宠物偏瘦、理想还是超重的 9 分制标准。Pawlog 会根据你上传的全身照自动打分，方便你长期追踪。它是辅助工具，不是诊断结果。
不是。Pawlog 的 AI 功能会从你记录的数据中提取趋势和观察，但不能替代兽医。如果你担心爱宠的健康，请务必求助兽医。
你可以在 App 里单独删除某次记录或某只宠物。卸载 Pawlog 会删除设备上的所有 App 数据，且无云端副本需要一并处理。
英文与简体中文。Pawlog 会跟随你 iOS 系统的语言设置。